FORT HOOD, Tex. — The day after a gunman killed 13 people here last month, Lt. Gen. Robert W. Cone, the post’s commander, fired off an e-mail message to an unusual audience: local advocates for disaffected soldiers, deserters and war resisters. “I am told you may be able to help me understand where some of the gaps are in our system,” he wrote.

Last week, those advocates put General Cone’s offer to a test. A specialist who had deserted last year wanted to turn himself in. Would the general help the soldier, who has post-traumatic stress disorder, get care?

The general said yes.

“I’ve never seen anything like this,” said James Branum, a lawyer representing the specialist, Chris Jasinski. “It is very unusual for the commanding general to get involved.”

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